Bestselling Author Shep Hyken

New York Times and Wall Street Journal
Bestselling Author and Hall of Fame Speaker

Shep HykenShep Hyken is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. He is a customer service expert, an award winning speaker and a New York Times and Wall Street Journal best-selling author.

His articles have appeared in hundreds of publications. He is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. His wide variety of clients include smaller companies with fewer than fifty employees to corporate giants such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon and many more.

A prolific speaker well known for his content-rich, entertaining and high-energy presentations, Hyken has been inducted into the National Speakers Association’s Hall of Fame for lifetime achievement.

Learn more about Shep Hyken’s speaking programs, customer service training programs and advisory services at

What are you waiting for? Let the Amazement begin! Learn more about the book and order today.