News & Media

For media inquiries and interviews, please contact:

Cindy Pass  |  Manager of Reputation

314-692-2200  |



The Key to Delivering Amazing Customer Service by Maria Minsker, January 2, 2014

52 Tools for Delivering the Most Amazing Customer Service on the Planet by Soundview Executive Book Summaries,

The Tools To Deliver Amazing Customer Service Every Time – Interview With Shep Hyken by Adrian Swinscoe, November 22, 2013

What Healthcare (And Obamacare) Can Learn From A Hardware Store by John Nosta, October 22, 2013

The Customer Isn’t Always Right … And Why It Doesn’t Matter by Elizabeth Palermo, September 19, 2013

PARKER: How to Ace customer service by Kaye Parker, August 23, 2013

Amaze Every Customer Every Time via 800 CEO Read, August 16, 2013

Book of the Month: Amaze Every Customer Every Time By Shep Hyken, by STELLAService, June 18, 2013